Privacy Policy

1. Data we collect

• Account data: your name, email address, and a hashed password. We never store your password itself.
• When you sign in with Google or TikTok, where available: the account identifier held by that provider and the public name or profile image it supplies. TikTok sign-in does not give us your TikTok email address or password.
• The public TikTok username you connect to display livestream data such as comments, likes, gifts, and followers. This data is displayed in real time while you are connected and is not stored permanently, apart from basic cumulative totals such as total likes that are retained temporarily to show rankings during a stream session.
• Files you upload, including profile images, interaction-rule media, frames, and card backgrounds.
• Basic technical data, such as your IP address, for security purposes including limiting repeated sign-in attempts.

2. How we use your data

RUNLIVE uses your data only to operate the RUNLIVE dashboard and overlays, display your live statistics, manage your subscription and free trial, and keep your account secure. RUNLIVE does not use your data for advertising.

3. Signing in to RUNLIVE with TikTok

When you choose "Continue with TikTok", RUNLIVE uses TikTok Login Kit and asks only for: user.info.basic — your TikTok open ID, display name and avatar, used to create and identify your RUNLIVE account and show your name and picture in the dashboard; and, where granted, user.info.profile — your TikTok username, used only to connect RUNLIVE to your own public LIVE room so your overlays can show your comments, gifts and followers. RUNLIVE does not receive your TikTok password or email address, does not post anything to TikTok on your behalf, and does not use this data for advertising. RUNLIVE keeps these details while your account is active; you can disconnect RUNLIVE at any time from your TikTok app settings (Security and permissions → Manage app permissions), and you can ask RUNLIVE to delete your account and all its data through the support page.

4. Data sharing

RUNLIVE does not sell your data to third parties. RUNLIVE may share the minimum data necessary with trusted providers used solely to operate the service, such as Stripe or PayPal when processing a paid subscription. Data received from TikTok is never sold or shared for advertising.

5. Data security

Passwords are hashed before storage and cannot be retrieved as plain text. We use secure, expiring JWT sessions and temporarily lock accounts after repeated failed sign-in attempts to protect against credential guessing.

6. Data retention and deletion

We retain your account data while your account remains active. You can request deletion of your account and all associated data at any time through the support page in the dashboard.

7. Your rights

You can access or correct your data at any time from the dashboard settings page. You may also request a copy or deletion of your data by contacting us through the support page.

8. Changes to this policy

We may update this policy from time to time. The latest revision date will appear at the top of this page whenever changes are made.

9. Contact us

If you have questions about how RUNLIVE handles your data, contact the RUNLIVE team through the support page in the dashboard.